Privacy Policy
Last Updated: November 2024
Safe Spaces Therapy Online is committed to protecting your privacy and ensuring that your personal data is handled in compliance with the General Data Protection Regulation 2018 (GDPR). This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using our website, https://safespacestherapy.online, you agree to the terms of this policy.
1. Data Controller Contact Information
The Data Controller is Charlie Nagy. You can contact us at info@safespacestherapy.online or the practice address for any questions or concerns regarding your personal data.
2. Personal Information We Collect
When you visit Safe Spaces Therapy Online, we may collect information in the following ways:
Automatically Collected Information
Your web browser, IP address, and time zone.
Details about how you interact with our website, including pages viewed and referral sources.
Cookies and other tracking technologies to enhance your experience. For more information, please refer to our Cookies Policy.
Information Provided During Registration or Sessions
Name, address, phone number, email address.
GP details, if applicable.
Payment information for processing transactions.
Any additional personal information shared during the referral process or therapy sessions.
3. How We Use and Store Your Information
Session Records: Notes and therapy contracts are stored digitally on a secure, password-protected computer. In accordance with our insurance provider's requirements, these records are retained for five years, after which they are securely deleted. Email transmissions (e.g., signed contracts) are deleted after receipt to ensure your data is not retained longer than necessary.
Google Contacts & Calendar: Your contact details are stored in a Google account used solely for work purposes and are accessed via secure devices. Calendar entries include only your initials and are deleted one month after therapy ends unless agreed otherwise.
Communication: Emails and phone contact information are used to arrange appointments and respond to inquiries. All email correspondence is conducted through a secure Google account and will be deleted one month after therapy ends unless otherwise specified.
4. Why We Process Your Data
We process your personal data for the following reasons:
To provide therapy services and fulfil contractual obligations.
To communicate with you, including arranging, confirming, or adjusting appointments.
To maintain accurate records for statistical and administrative purposes.
To ensure compliance with legal and ethical standards, including safeguarding and confidentiality.
5. Confidentiality
Confidentiality is central to our practice. All therapy sessions are conducted in confidence, and session notes are recorded without using client names. Confidentiality is maintained in line with GDPR, except in the following circumstances:
Permission Granted: When you explicitly provide permission to share information.
Legal Requirements: When compelled to provide evidence by a court of law.
Risk of Harm: If there is a real risk of harm to you or others or if the information concerns safeguarding, terrorism, fraud, or money laundering.
6. Your Rights
If you are a European resident, you have the following rights under GDPR:
The right to be informed.
The right of access to your data.
The right to rectification of inaccurate information.
The right to erasure (in certain circumstances).
The right to restrict processing.
The right to data portability.
The right to object to data processing.
Rights in relation to automated decision-making and profiling.
If you wish to exercise any of these rights, please contact us at info@safespacetherapy.online. We will respond to your request within one calendar month.
7. Controlling Your Personal Information
You may withdraw consent for the use of your information for professional development or marketing purposes at any time by contacting us.
We will not sell, distribute, or lease your personal information to third parties without your permission unless required by law.
8. Information Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the internet can be guaranteed to be entirely secure.
9. Legal Disclosure
We may disclose information if required by law or in good faith that such action is necessary to comply with legal obligations, protect your safety or the safety of others, or investigate fraud.
10. Use of Cookies
Our website uses cookies to personalize your experience and collect statistical information. You can review our Cookies Policy for details on the types of cookies used and how to manage your preferences.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of each site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be communicated to you via email or through the website. Continued use of the website signifies your acceptance of any changes.
Contact Us
For further information or to exercise your data rights, please contact us at:
Email: info@safespacetherapy.online